BCG’s Growth Share Matrix: Is Apple’s Laptop a Cash Cow or a Question Mark?

This week, I learned about Boston Consulting Group (BCG)’s Growth Share Matrix in my Media Studies class.

Anita Nma
3 min readSep 29, 2023

The question “Is Apple’s Laptop a Cash Cow or a Question Mark?” came up, and it got me thinking about Apple’s product lineup.

It’s no secret that Apple’s iPhone is a star. Despite not always introducing groundbreaking new features, it continues to be a bestseller, purchased by millions of people every year. The potential for further growth is evident, especially considering the rapid advancements in technologies like AI and virtual reality. Also, who knows what innovations will emerge for smartphones in the years to come?

But what about Apple’s MacBooks? It’s a question worth exploring, especially when you consider the growing popularity of iPads and the loyalty of users who swear by their ease of use.

The Cash Cow: iPhones

What is a cash cow product? In simple terms, a cash cow product is a consistent moneymaker for a company, like Apple’s ever-popular iPhone.

Apple’s iPhones have unquestionably been a cash cow for the company. They consistently generate substantial revenue and profit. According to Statista, Apple amassed a revenue of approximately 39.67 billion U.S. dollars from iPhone sales during the third quarter of its 2023 fiscal year. Each new iPhone release attracts long lines of eager customers, and the brand loyalty is remarkable. The iPhone 15 launched a few weeks ago already has people in a frenzy. Even without groundbreaking innovations, the iPhone’s market share remains strong, and it’s poised to capitalize on future technological advancements.

The potential for growth remains high as technology continues to evolve, offering new opportunities for innovation and expansion.

The Question Mark: MacBooks

A question mark product, on the other hand, is one that raises uncertainties about its future, like Apple’s MacBook lineup amid changing consumer preferences.

It’s no secret that iPads have been gaining ground, and many users are embracing them as versatile alternatives to traditional laptops. The ease of use, portability, and Apple’s commitment to improving iPad functionality have made them a go-to choice for many.

This shift has raised questions about the future of MacBooks. Are they destined to become a question mark on Apple’s product portfolio? Let’s analyze the factors influencing this uncertainty.

Competition: The laptop market is highly competitive, with many manufacturers offering a wide range of options. Apple’s challenge is to continue innovating and differentiating its MacBook lineup to maintain its appeal in the face of fierce competition.

iPad’s Rise: The iPad’s increasing popularity as a productivity tool has put pressure on MacBooks. Apple itself has blurred the lines between the two product categories with features like the Magic Keyboard, making iPads even more laptop-like.

Target Audience: Understanding the target audience for MacBooks is crucial. While some users prefer the versatility of iPads, others still require the power and capabilities of a traditional laptop. Identifying and catering to these distinct user groups will be pivotal in shaping the MacBook’s future.

Technological Advancements: The introduction of Apple Silicon chips has the potential to redefine the MacBook experience. Enhanced performance, battery life, and compatibility with iOS apps could give MacBooks a new edge.

The Road Ahead

I don’t think it’s not a clear-cut case of MacBooks being relegated to the status of a “question mark.” While iPads have gained ground and competition is fierce, MacBooks still have a dedicated user base and a role to play in Apple’s ecosystem.

The future of MacBooks will depend on Apple’s ability to innovate, adapt, and cater to the evolving needs of users.

Technological advancements, targeted marketing, and a clear understanding of their distinct value proposition will determine whether MacBooks remain a vital part of Apple’s product portfolio or transform to secure their place in the ever-changing tech landscape.

Only time will tell whether Apple’s laptops continue to be a cash cow, transform into a star, or take on a new identity altogether. For now, the question mark hangs in the balance.

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